Overview

At Khusika, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations due to size, fit, or quality concerns. This Return & Exchange Policy outlines the process, conditions, and guidelines for initiating returns and exchanges.

Key Highlights

• Exchange Window: 48 hours from delivery

• International Orders: No refunds or exchanges available

• Reverse Pickup Charges: ₹300–₹400 (customer responsibility)

• One Exchange Per Item: Maximum one exchange per piece

How to Raise a Return or Exchange Request

Step 1: Initiate Your Request

Visit the Raise a Return or Exchange section on our website and provide one of the following:

• Your order number

• Your registered email address

• Your registered phone number

Step 2: Select Request Type

Choose whether you wish to:

• Exchange (replace with a different size or variant)

• Return (if applicable under our policy)

Step 3: Provide Details

Fill in all necessary information to proceed with your request, including:

• Reason for exchange/return

• Product condition details

• Preferred resolution (size change, color variant, etc.)

Step 4: Arrange Pickup

Once your request is approved, arrange reverse pickup at the specified charges (detailed below).

Conditions for Exchange

Time Frame

• Exchange requests must be submitted within 48 hours of delivery

• Delayed requests may not be eligible for processing

Eligible Reasons for Exchange

Exchanges will be processed for the following reasons:

• Incorrect Size Received: If you received a different size than ordered

• Manufacturing Defects: Stitching issues, seam failures, or inherent material defects

• Damaged Product Upon Receipt: Tears, stains, or damage caused during shipping

• Wrong Product Received: You received a different product than ordered

Non-Eligible Reasons for Exchange

The following reasons are not eligible for exchange:

• Non-Manufacturing Defects: Pen marks, loose threads, pills, snags, or external marks not caused during manufacturing

• Color Variations: Screen resolution-related color differences up to 10-12% are considered normal

• Fit Preference Changes: Personal fit dissatisfaction (if size is correct)

• Style Preference Changes: Simply changing your mind about the design

Product Condition Requirements

To qualify for exchange, your product must meet all of the following conditions:

✓ All original tags intact (size, brand, and care labels attached)
✓ Original packaging preserved (with invoice and all included materials)
✓ Unused condition (never worn)
✓ Unwashed (never laundered or dry-cleaned)
✓ Undamaged (no stains, tears, or visible wear)

Quality Inspection Process

Inspection & Confirmation

1. Upon receipt of your returned item, our quality team will conduct a thorough inspection

2. You will receive a confirmation email once your shipment is received and passes quality inspection

3. The inspection typically takes 3–5 business days

Inspection Failure

If your product fails quality inspection (does not meet condition requirements), it will be:

• Inspected photographically and documented

• Shipped back to you at no additional cost

• Your request will be declined with detailed reasons provided

Shipping & Charges

Reverse Pickup (Outbound)

Reverse pickup is available at the following charges, which are borne by the customer:

Note: Reverse pickup charges apply even in cases of defective or incorrect products, as this service is facilitated through our third-party logistics partner.

Forward Shipping (Inbound – Exchanged Item)

• Once your exchange is approved and processed, the new item will be dispatched to you

• Shipping is complimentary for approved exchanges

• Shipping details will be shared via your registered email ID

• Standard delivery timeline: 5–7 business days

Special Scenarios

Gift Card Purchases

• Exchange Type: Only size exchanges are permitted

• Reason: Gift card transactions cannot be refunded or returned

• Credit Notes: Not applicable for gift card purchases

Domestic vs. International Orders

Additional Important Information

Color Variations

Slight variations in color, finish, and overall appearance are normal and may occur due to:

• Different monitor displays and screen resolutions

• Lighting conditions during photography

• Natural variations in fabric dyes and finishes

Exchanges or returns will not be entertained for these variations. We recommend viewing product photos in natural light and considering your device’s display settings.

Credit Notes

If an exchange is not possible or if you prefer not to exchange:

• A credit note will be issued valid for 3 months for future purchases on our website

• Credit notes can be used for any product in our catalog

• Credit notes are non-transferable and cannot be used for gift card purchases

Important: Gift cards will not be reissued once expired. Please plan your purchases accordingly.

Exchange Limit

• Only one exchange per piece is allowed

• Subsequent issues with the same product cannot be re-exchanged; a credit note will be offered instead

Ineligible Products & Categories

Please note that certain products may have specific terms:

• Items marked as “Final Sale” or “Non-Returnable” on the product page

• Customized or personalized items

• Items from clearance or special sale sections (unless defective)

Contact & Support

Questions about our Return & Exchange Policy?

📧 Email: support@khusika.in
🕐 Support Hours: Monday–Friday, 10 AM–6 PM IST
📱 Response Time: Within 24 hours

Our support team is here to assist you with:

• Policy clarifications

• Return/exchange status inquiries

• Damage or defect reporting

• Special request considerations

Policy Changes & Updates

Anuvidya Clothing Brand Private Limited reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our website and services constitutes acceptance of any updates.

Last Updated: January 2026

Thank you for choosing Khusika Ethnic Wear. Your satisfaction is our priority.