Our Commitment to Craftsmanship

At Khusika Ethnic, each piece is meticulously crafted with utmost care and attention to detail. Our made-to-order model ensures that every garment is created specifically for you, reflecting our dedication to quality and customization.

Cancellation Policy Overview

We understand that plans may change. However, due to the made-to-order nature of our brand, we have implemented the following cancellation policy to maintain the integrity of our production process and ensure the best experience for all our customers.

No Cancellations After Order Placement

Once an order has been placed and confirmed, we are unable to accept cancellations. This is because:

• Production begins immediately upon order confirmation

• Each piece is individually crafted according to your specifications

• Materials are sourced and allocated to your order

• Our artisans have already dedicated time and resources to your garment

We deeply regret any inconvenience this may cause and appreciate your understanding of our unique production requirements.

Alternative Solution: Store Credits

If you no longer wish to proceed with your order, we offer a flexible alternative:

Store Credit Option
Our team can assist you by converting your order value into store credits, which can be used for any future purchases from Khusika Ethnic. This allows you to retain the value of your investment while exploring other designs and pieces in our collection.

How to Request Store Credit

1. Email us at support@khusika.in

2. Include the following details:

   • Your order number

   • Order date

   • Brief reason for the request (optional)

3. Processing time: Store credit requests are typically processed within 5-7 business days

4. Validity: Store credits are valid for 12 months from the date of issuance

Return & Refund Policy

While cancellations are not accepted, we do accept returns under the following conditions:

Eligible for Return

• Garment received is defective, damaged, or has manufacturing errors

• Garment does not match the specifications provided during order placement

• Garment has not been worn, washed, or altered

Return Process

1. Contact our support team at support@khusika.in within 7 days of delivery

2. Provide clear photographs of the defect or issue

3. Our team will review and guide you through the return process

4. Once approved, a return label and instructions will be provided

5. Upon receipt and inspection of the returned item, a full refund or replacement will be issued

Non-Returnable Items

• Garments that have been worn or washed

• Items with signs of use or alteration

• Orders that fall outside the 7-day return window

Special Orders & Customizations

For custom orders or special requests:

• Cancellations are strictly not available as these items are produced exclusively according to your specifications

• Custom designs and personalized pieces cannot be restocked or resold

• We encourage customers to review all details thoroughly before placing custom orders

Pre-Order Cancellations

For items currently on pre-order:

• Cancellations may be accepted before production begins (typically within 48 hours of pre-order placement)

• Contact support@khusika.in immediately to inquire about cancellation eligibility

• Once production has commenced, the no-cancellation policy applies

How to Avoid Cancellations

To ensure your order aligns perfectly with your expectations:

• Review thoroughly – Carefully check all design details, size specifications, and color options before checkout

• Contact us first – Have questions about a design or fabric? Email us at support@khusika.in before placing your order

• Size guide – Refer to our detailed size chart and fit guide to ensure the perfect fit

• Production timeline – Review estimated delivery dates to ensure the timeline works for you

Customer Support

We’re here to help! If you have any concerns or questions about your order before placing it, please reach out to our support team:

Email: support@khusika.in
Response time: 24-48 hours

Policy Updates

Khusika Ethnic reserves the right to update this cancellation policy at any time. Changes will be effective immediately upon posting to our website. We encourage customers to review this policy regularly.

Last Updated: January 2026

Thank You

We deeply appreciate your understanding, patience, and continued support of Khusika Ethnic. Your trust in our craftsmanship means everything to us, and we’re committed to delivering exceptional handcrafted pieces that you’ll treasure for years to come.